Shipping & Cancellation
Last updated: 28 Dec 2025
Welcome to seravia.us This Shipping & Cancellation Policy explains how we handle your beauty orders, delivery, and cancellations. By placing an order on our site, you agree to this policy.
1. Shipping Policy
1.1 Domestic Shipping (United States)
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We currently ship to US addresses only.
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Orders are processed within 1–2 business days after payment.
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Shipping options:
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Standard Shipping: 4–7 business days
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Expedited Shipping: 2–3 business days
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Shipping fees are calculated at checkout.
1.2 Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this to track your package directly with the carrier.
1.3 Packaging
All products are carefully packaged to ensure they reach you safely. Cosmetic products may be sealed for hygiene and safety purposes.
2. Cancellation Policy
2.1 Order Cancellation
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You may request cancellation within 12 hours of placing the order before it is processed or shipped.
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To cancel, contact us immediately at hello@seravia.com with your order number.
2.2 After Shipment
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Orders that have already been shipped cannot be canceled.
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You may return unopened or unused products as per our Return & Refund Policy.
3. Refunds & Returns (Beauty Products)
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Defective or damaged products: Please contact us within 7 days of delivery for a replacement or refund.
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Non-defective products: Returns accepted only if unused, unopened, and in original packaging.
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Refunds will be processed within 5–7 business days after we receive the returned product.
4. Contact Information
For questions regarding shipping, cancellations, or returns, contact us at:
Email: hello@seravia.com
Website: seravia.us
